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Technical Support

  1. Installation Instructions: Provides detailed steps and instructions on how to install, connect and configure the sensor faucet.

  2. Troubleshooting: Assists the user to identify and resolve possible malfunctions, problems or abnormal operation of the sensor faucet.

  3. Maintenance Recommendations: Provides maintenance recommendations, including regular cleaning and maintenance of sensing components to ensure long-term reliability and performance of the faucet.

Installation Instructions

The following are general guidelines for installing sensor faucets. Please note that there may be some differences between different brands and models of sensor faucets, so please refer to the installation manual of the specific product you purchased before installing it.

  1. Preparation tools and materials:

    • Screwdriver or wrench

    • Adjustable wrench (for connecting water pipes)

    • Anti-leak belt

  2. Shut off the water supply: Before beginning installation, make sure to shut off the main water supply to stop the water flow.

  3. Dismantle existing faucets: Use a screwdriver or wrench to dismantle existing faucets, including disconnecting the water pipe.

  4. Prepare the installation location: Place a layer of sponge pad or other protective material over the sink to protect it from damage.

  5. Installing the sensor faucet:

    a. Place the base of the sensor faucet into the hole on the sink. b. Secure the base using the screws under the base to ensure the faucet is firmly fixed.

  6. Connect water pipe:

    a. Use an adjustable wrench to connect the hot and cold water pipes to the water inlet of the sensor faucet. Make sure the connection is secure and do not over-tighten.

  7. Connect the induction power supply:

    a. Sensor faucets require a power source. Connecting the power source may require connecting a power cord or batteries, depending on the faucet model. b. Connect the power source and ensure that the power cord is secure as instructed in the product manual.

  8. Test and Adjust: Test the function of the sensor faucet before turning on the main water supply. Adjust the sensing range and water flow time as necessary.

  9. Turn on the main water supply: Once you have made sure everything is in place, slowly turn on the main water supply and check for any leaks or problems.

  10. Complete the installation: Make sure the sensor faucet is functioning properly and that all connections are securely fastened. Clean the faucet surface to ensure a clean appearance.

Please note that this is only a brief installation guide. You should carefully read the product manual of the sensor faucet you purchased before installation. If you have any questions about the installation process, it is recommended that you contact relevant professionals or technical support teams for assistance.

troubleshooting

If your sensor faucet malfunctions or does not function properly, here are some possible troubleshooting suggestions. Please note that these suggestions are for reference only and specific troubleshooting steps may vary by brand and model. Always refer to your product manual for exact guidance before performing any troubleshooting steps.

  1. Check the power supply:

    • Make sure the power connection of the induction faucet is correct and the cord or battery is working properly.

    • Check if the battery is exhausted. If it is powered by battery, replace the battery.

    • Make sure the power switch is in the correct position.

  2. Check the sensing range and sensitivity:

    • Check if the sensing range is blocked, for example, if an object is blocking the sensing area, the faucet may not activate correctly.

    • Adjust the sensing range and sensitivity settings as instructed in the product manual.

  3. Clean the sensing area:

    • If the sensing area is dirty or scaled, it may affect the normal operation of the sensor. Gently clean the sensing area to ensure the surface is clean.

  4. Check water flow:

    • Make sure the water flow valve is fully open to ensure sufficient water pressure to activate the sensor faucet.

    • Check if the water flow is smooth. If there is a blockage, the water flow may be blocked.

  5. Check the wire connections:

    • If the sensor faucet is connected with a wire, check whether the wire is connected correctly and whether it is damaged.

  6. Restart:

    • Try turning the faucet off and then back on again after a few minutes; this can sometimes resolve temporary issues.

  7. View product brochure:

    • Please make sure you have the manual that came with your sensor faucet and check the troubleshooting section for more information and solutions to common problems.

  8. Seek professional help:

    • If you cannot solve the problem, or think you need professional technical support, please contact the manufacturer of the sensor faucet or the after-sales service center for assistance.

In summary, when a sensor faucet fails, the best course of action is to refer to your product manual and follow the manufacturer's recommendations for troubleshooting. If you are unsure how to handle a specific malfunction, seek professional assistance.

Maintenance suggestions

To ensure your sensor faucet can operate stably and for a long time, here are some maintenance suggestions:

  1. Regular cleaning:

    • Clean the sensor area and faucet surface regularly to prevent the accumulation of dust, dirt or scale. You can use a mild detergent and a soft cloth to clean them. Do not use cleaners containing abrasives to avoid damaging the surface.

  2. Check the power supply:

    • If the sensor faucet uses power, check the battery status regularly. If it uses power cord, make sure the cord is firmly connected and not damaged.

  3. Keep the water flowing:

    • Ensure that water pipes are unobstructed to prevent water flow obstruction. Check water pipes regularly for signs of leaks or blockages and repair them promptly.

  4. Check silicone sealant regularly:

    • If the base of the sensor faucet is fixed with silicone sealant, please check the sealant regularly for aging or cracking, and replace it if necessary.

  5. Adjust the sensing range and sensitivity:

    • As needed, regularly adjust the sensing range and sensitivity of the sensor faucet to ensure the best usage experience.

  6. Avoid bumps and scratches:

    • Be careful to avoid impact or scratching the sensor faucet to avoid damage to the appearance and internal parts.

  7. Regular inspection:

    • Check the various parts of the sensor faucet regularly to ensure that they are in good working condition. If any abnormality is found, repair or replace it in time.

  8. Avoid using strong acidic or alkaline cleaners:

    • Avoid using strong acidic or alkaline cleaners that are corrosive to metal or plastic to avoid damaging the faucet surface and internal structure.

  9. Protect the surrounding environment:

    • When using the induction faucet, be careful to prevent water from splashing onto surrounding objects to protect the cleanliness of the surrounding environment.

In short, regular maintenance of the induction faucet is an important part of ensuring its long-term operation. Following the manufacturer's recommendations, regular cleaning and inspection can ensure that your induction faucet maintains good performance and appearance. If you have specific maintenance questions or needs, it is recommended that you refer to the product manual or contact the manufacturer or supplier for more detailed advice.

Repair and inspection return address

No. 59, Zhongzheng Road, Wufeng District, Taichung City

Technical Support Hotline

+886-4-23399515

Email

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